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FAQs

 

PRODUCTS

THE ITEM/SIZE THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?

While certain products are very exclusive and will be only released once, most of our items are restocked regularly.

To be notified when a product is restocked please sign up to our newsletter to be informed of new drops/restocking of items.

 

ORDERS/SHIPPING 

CAN I CHANGE MY ORDER ONCE IT’S PLACED?

Although, we could like to accommodate all changes, once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order is not yet shipped out, we are able to cancel your previous order, so that you can reorder the correct item. Please note that, we cannot guarantee that your item(s) will be available if your order is cancelled.

CUSTOMS AND IMPORT CHARGES?

Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. 

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.

I FORGOT TO USE MY DISCOUNT CODE

Unfortunately when an order has been placed we are unable to adjust the prices in our software. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code. If your order is not yet shipped out, contact us and we will happily cancel your previous order, so that you can reorder with the discount code applied.

 

RETURNS/EXCHANGE POLICY 

WHAT IS YOUR RETURNS/EXCHANGE POLICY?

Items purchased from Diced Threads may be returned for store credit within 30 days of purchase . All items must have their original tags attached and be unworn and unwashed. Any exchanges must be for products of equal or lesser value. 

HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?

Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange.  Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.

AM I RESPONSIBLE FOR RETURN SHIPPING?

You will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item.  

FOR ALL OTHER ENQUIRIES PLEASE CLICK HERE OR EMAIL US AT info@dicedthreads.com